FAQS
Order & Shipping
When will my order ship?
Please allow 3-5 business days for us to process and ship your order. Once shipped, you can expect your tracking number to be updated in your account within 3-5 days. If you don't see a tracking number after 7 business days, please email us at glimmeraa.net@gmail.com.
How long does shipping take?
Shipping times depend on your location. Most product pages list an estimated time. If no time is stated, please allow an estimated 2-4 weeks for delivery.
I entered the wrong address. What do I do?
Please reply to your order confirmation email within 8 hours of placing your order with the correct address. We cannot change the address or issue a refund for undeliverable packages after this 8-hour window.
Returns & Refunds
Can I return my order?
We offer a 30-day money-back guarantee for any defective or damaged items.
To process a return:
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You must ship the item back to us at your own expense within 30 days of purchase.
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Please include your name and order number with the return.
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Your full refund will be processed once we receive the returned item.
Please note: If your package is still in transit, you must wait for it to arrive and return it to receive a refund.
Can I cancel my order?
Once an order is placed, we are generally unable to cancel, modify, or issue a refund until after you have received it, except in specific situations.
Need More Help?
Have an unanswered question?
We're here for you! Please don't hesitate to contact us for assistance.